Common Telephone Phrases for the Person Making The Phone Call (Caller)

Greeting -

* Hi - Hello - Hello, how are you?
* good morning - good afternoon -good evening

Introductions -

* This is .... (give your name)
* This is ....( give your name, from (state place, or company).
* Hello this ...(give your name)

* May I please speak to .... (give the person's name)
* I would like to speak to...(give the person's name)
* Is ....(give the person's name) available.
* Is it possible to speak to ....(give the person's name).
* I need to speak to ....(give the person's name)

When Party (the person you are trying to call) is Unavailable

* May I leave a message, please?
* Do you know when he/she will be available?
* Do you know when he/she will return to the office/home?
* I will call back latter/in an hour/tomorrow.
* Please tell him .....(give your name) called, and I will call latter/call again.
* Please have him/she call me back.
* May I leave my telephone number? My phone number is.....(give your number)?
* Please have him/her contact at ......(state a place or a phone number).
* Where/How can I reach him/her?
* What is her/his mobile phone number/Cell/Cellular phone number?

* May I send you a fax?
* What is your fax number?
* Did you receive my fax?
* I sent a fax to..... (give person's name), did he.she receive it?

Asking for Information

Other Useful Telephone Phrases/Words

* The number is busy.
* My I hold on the line.
* I sorry can't hear you.
* I sorry I can't understand you.
* Please speak slowly, I am having a difficult time understanding you.
* Who am I speaking to?
* Who is calling?
* The line was disconnected.
* Please connect me to ....(give the name or the person, or the extensions)

Here is a common dialogue of 2 people:

Caller: Hello

Secretary: Hello

Caller: May I speak to Mr. Ayuso please?

Secretary: Mr. Ayuso is not available, at the moment.

Caller: May I please leave a message?

Secretary: Of course.

Caller: Please ask Mr. Ayuso to call Mr. Kelleher to call at 718-555-1111. Anytime today or tomorrow.

Secretary: OK, I will let him know.

Caller: Thank You, What is your name?

Secretary: My name is Karen.

Caller: Thank you have a good day.

Secretary: Thank you,

Caller: Hello

You: Hello, How are you? This is .... (give your name)

Caller: May I speak to .......? (Mr. Mrs. Ms. First Name etc)

You: May I ask who is calling? or Who is this?

Yes, may I help you?

Caller: Mr. Brown, Mrs Green, Mary, Tom etc.

You: One moment please? or One moment please I will see if he/she is available? Please hold on the line.

Caller: Thank You

Mobile Phone Difficulties

* My battery is low
* My battery is dead
* My phone is off
* There is poor reception here

All Types of Phone

* The number is out of order
* There is a busy signal
* There is call waiting
* Leave a message
* There is no dial tone

http://www.english-the-easy-way.com/Speaking/Speaking_Page.html

… (company). Good morning.
… (company). Good afternoon.
… (company). How can I help you?
I'm afraid you have dialled the wrong number.
Who would you like to speak to?
What does it concern, please?
Would you mind telling me what you're calling about?
Hold the line, I'll put you through.
I'll pass you over to … (department).
… is speaking on another line.
… isn't in (yet).
… is away on business.
… is on holiday (this week).
… is out for lunch.
I'm afraid, … is not available at the moment.
… will be back any minute.
I'm sorry, but the line is engaged.
There's no reply.
If you hold the line, I'll try again.
Would you like to hold?
Could you try again later / tomorrow?
Can I take a message?
Would you like to leave a message for …?
If you give me your phone number, … will call you back.
Could I have your name, please?
Could I help you? / Maybe I can help you?

… here. / … speaking. / This is …
This is … (company), … (name) speaking.
Sorry, I must have dialled the wrong number.
Could I speak to …, please?
Am I speaking to …?
Could you put me through to …, please?
It's about …
I'm calling about …
Could you please tell … I phoned?
Could you give … a message, please?
Could you ask … to call me back?
Do you know when … will be back?
Will … be in the office tomorrow?
I'll try again later / tomorrow.
Maybe you could help me?

My English isn't very good.
The line is bad.
I can hardly hear you.
I didn't get that.
Could you speak more slowly, please?
Could you speak louder, please?
Could you repeat that, please?
Could you spell that, please?
Sorry? / Pardon?