MARU-ENGLISH
Вторник, 26.09.2017, 05:00
Форма входа
iHerb
iHerb
Новости сайта
Диалоги по темам
Actions [0]
Animals [0]
City [2]
Daily life [2]
Food [0]
Leisure & Fun [0]
Health [0]
House [2]
Nature [0]
Numbers [0]
People [2]
Personal information [7]
School and Education [0]
Shopping [0]
Sport [0]
Things [0]
Time & Calendar [0]
Travelling [0]
Реклама на сайте
Поиск по сайту
Как произнести?
Словарь
...
ESL PODCAST
...
Breaking News
BBC & CNN
Learn with BBC
Метрика сайта
Яндекс.Метрика
Статистика сайта


Приветствую Вас Гость | RSS
Telephone calls - Учебные материалы
[ Новые сообщения · Участники · Правила форума · Поиск · RSS ]
Страница 1 из 11
Учебные материалы » The world of Business » Office Basics » Telephone calls
Telephone calls
MaruДата: Понедельник, 21.06.2010, 15:32 | Сообщение # 1
Your English Teacher
Группа: Администраторы
Сообщений: 2562
Репутация: 101
biggrin

iherb.com - натуральная косметика, БАДы, товары для дома и детей и многое другое по очень низким ценам.
Используйте код VEF438 для получения скидки 10 долларов при первой покупке.
 
MaruДата: Понедельник, 21.06.2010, 15:33 | Сообщение # 2
Your English Teacher
Группа: Администраторы
Сообщений: 2562
Репутация: 101
Communicating via telephone can be a very difficult task for non-native English speakers, even sometimes for native English speakers. There are so many different dialects, local words/phrases, and accents. There are some common phrases and words that are used. There are some common basic words and phrases that are commonly used to conduct a telephone conversation.

Common Telephone Phrases for the Person Making The Phone Call (Caller)

Greeting -

* Hi - Hello - Hello, how are you?
* good morning - good afternoon -good evening

Introductions -

* This is .... (give your name)
* This is ....( give your name, from (state place, or company).
* Hello this ...(give your name)


iherb.com - натуральная косметика, БАДы, товары для дома и детей и многое другое по очень низким ценам.
Используйте код VEF438 для получения скидки 10 долларов при первой покупке.
 
MaruДата: Понедельник, 21.06.2010, 15:35 | Сообщение # 3
Your English Teacher
Группа: Администраторы
Сообщений: 2562
Репутация: 101
Requesting Someone -

* May I please speak to .... (give the person's name)
* I would like to speak to...(give the person's name)
* Is ....(give the person's name) available.
* Is it possible to speak to ....(give the person's name).
* I need to speak to ....(give the person's name)

When Party (the person you are trying to call) is Unavailable

* May I leave a message, please?
* Do you know when he/she will be available?
* Do you know when he/she will return to the office/home?
* I will call back latter/in an hour/tomorrow.
* Please tell him .....(give your name) called, and I will call latter/call again.
* Please have him/she call me back.
* May I leave my telephone number? My phone number is.....(give your number)?
* Please have him/her contact at ......(state a place or a phone number).
* Where/How can I reach him/her?
* What is her/his mobile phone number/Cell/Cellular phone number?


iherb.com - натуральная косметика, БАДы, товары для дома и детей и многое другое по очень низким ценам.
Используйте код VEF438 для получения скидки 10 долларов при первой покупке.
 
MaruДата: Понедельник, 21.06.2010, 15:35 | Сообщение # 4
Your English Teacher
Группа: Администраторы
Сообщений: 2562
Репутация: 101
Faxes

* May I send you a fax?
* What is your fax number?
* Did you receive my fax?
* I sent a fax to..... (give person's name), did he.she receive it?

Asking for Information

Other Useful Telephone Phrases/Words

* The number is busy.
* My I hold on the line.
* I sorry can't hear you.
* I sorry I can't understand you.
* Please speak slowly, I am having a difficult time understanding you.
* Who am I speaking to?
* Who is calling?
* The line was disconnected.
* Please connect me to ....(give the name or the person, or the extensions)


iherb.com - натуральная косметика, БАДы, товары для дома и детей и многое другое по очень низким ценам.
Используйте код VEF438 для получения скидки 10 долларов при первой покупке.
 
MaruДата: Понедельник, 21.06.2010, 15:36 | Сообщение # 5
Your English Teacher
Группа: Администраторы
Сообщений: 2562
Репутация: 101
Everyday English - Leaving a message

Here is a common dialogue of 2 people:

Caller: Hello

Secretary: Hello

Caller: May I speak to Mr. Ayuso please?

Secretary: Mr. Ayuso is not available, at the moment.

Caller: May I please leave a message?

Secretary: Of course.

Caller: Please ask Mr. Ayuso to call Mr. Kelleher to call at 718-555-1111. Anytime today or tomorrow.

Secretary: OK, I will let him know.

Caller: Thank You, What is your name?

Secretary: My name is Karen.

Caller: Thank you have a good day.

Secretary: Thank you,


iherb.com - натуральная косметика, БАДы, товары для дома и детей и многое другое по очень низким ценам.
Используйте код VEF438 для получения скидки 10 долларов при первой покупке.
 
MaruДата: Понедельник, 21.06.2010, 15:38 | Сообщение # 6
Your English Teacher
Группа: Администраторы
Сообщений: 2562
Репутация: 101
Here is a common dialoged of 2 people

Caller: Hello

You: Hello, How are you? This is .... (give your name)

Caller: May I speak to .......? (Mr. Mrs. Ms. First Name etc)

You: May I ask who is calling? or Who is this?

Yes, may I help you?

Caller: Mr. Brown, Mrs Green, Mary, Tom etc.

You: One moment please? or One moment please I will see if he/she is available? Please hold on the line.

Caller: Thank You


iherb.com - натуральная косметика, БАДы, товары для дома и детей и многое другое по очень низким ценам.
Используйте код VEF438 для получения скидки 10 долларов при первой покупке.
 
MaruДата: Понедельник, 21.06.2010, 15:38 | Сообщение # 7
Your English Teacher
Группа: Администраторы
Сообщений: 2562
Репутация: 101
The telephone a very useful means of communications, but what happens when the telephone is not working correctly. This can put a ESL speaker in a difficult situation. Here are some basic and common phrases that can be helpful in such a situation.

Mobile Phone Difficulties

* My battery is low
* My battery is dead
* My phone is off
* There is poor reception here

All Types of Phone

* The number is out of order
* There is a busy signal
* There is call waiting
* Leave a message
* There is no dial tone

http://www.english-the-easy-way.com/Speaking/Speaking_Page.html


iherb.com - натуральная косметика, БАДы, товары для дома и детей и многое другое по очень низким ценам.
Используйте код VEF438 для получения скидки 10 долларов при первой покупке.
 
MaruДата: Понедельник, 21.06.2010, 15:44 | Сообщение # 8
Your English Teacher
Группа: Администраторы
Сообщений: 2562
Репутация: 101
По ту сторону телефонной трубки

… (company). Good morning.
… (company). Good afternoon.
… (company). How can I help you?
I'm afraid you have dialled the wrong number.
Who would you like to speak to?
What does it concern, please?
Would you mind telling me what you're calling about?
Hold the line, I'll put you through.
I'll pass you over to … (department).
… is speaking on another line.
… isn't in (yet).
… is away on business.
… is on holiday (this week).
… is out for lunch.
I'm afraid, … is not available at the moment.
… will be back any minute.
I'm sorry, but the line is engaged.
There's no reply.
If you hold the line, I'll try again.
Would you like to hold?
Could you try again later / tomorrow?
Can I take a message?
Would you like to leave a message for …?
If you give me your phone number, … will call you back.
Could I have your name, please?
Could I help you? / Maybe I can help you?


iherb.com - натуральная косметика, БАДы, товары для дома и детей и многое другое по очень низким ценам.
Используйте код VEF438 для получения скидки 10 долларов при первой покупке.
 
MaruДата: Понедельник, 21.06.2010, 15:45 | Сообщение # 9
Your English Teacher
Группа: Администраторы
Сообщений: 2562
Репутация: 101
Что говорить по телефону:

… here. / … speaking. / This is …
This is … (company), … (name) speaking.
Sorry, I must have dialled the wrong number.
Could I speak to …, please?
Am I speaking to …?
Could you put me through to …, please?
It's about …
I'm calling about …
Could you please tell … I phoned?
Could you give … a message, please?
Could you ask … to call me back?
Do you know when … will be back?
Will … be in the office tomorrow?
I'll try again later / tomorrow.
Maybe you could help me?


iherb.com - натуральная косметика, БАДы, товары для дома и детей и многое другое по очень низким ценам.
Используйте код VEF438 для получения скидки 10 долларов при первой покупке.
 
MaruДата: Понедельник, 21.06.2010, 15:45 | Сообщение # 10
Your English Teacher
Группа: Администраторы
Сообщений: 2562
Репутация: 101
Проблемы в понимании:

My English isn't very good.
The line is bad.
I can hardly hear you.
I didn't get that.
Could you speak more slowly, please?
Could you speak louder, please?
Could you repeat that, please?
Could you spell that, please?
Sorry? / Pardon?


iherb.com - натуральная косметика, БАДы, товары для дома и детей и многое другое по очень низким ценам.
Используйте код VEF438 для получения скидки 10 долларов при первой покупке.
 
MaruДата: Суббота, 17.11.2012, 23:21 | Сообщение # 11
Your English Teacher
Группа: Администраторы
Сообщений: 2562
Репутация: 101
http://www.learn-english-today.com/business-english/telephone.html

iherb.com - натуральная косметика, БАДы, товары для дома и детей и многое другое по очень низким ценам.
Используйте код VEF438 для получения скидки 10 долларов при первой покупке.
 
Учебные материалы » The world of Business » Office Basics » Telephone calls
Страница 1 из 11
Поиск:

Создать бесплатный сайт с uCoz Copyright MyCorp © 2017